How It Works
A Clear Path From Problem to Resolution.
Four steps, always in the customer's control.
Tell Us What's Wrong
Describe the technology problem you're experiencing — computer, software, printer, network or something else. The more detail you give us, the faster we can match you to the right support.
Use the Get Support form, or start with Contact if you're not sure where your issue fits.
Choose Your Support
Select a published plan that matches the scope of your issue, or receive a custom service quote from a TechMax representative for situations that don't fit a standard plan. Either way, you always see the exact price before you pay.
See Plans & Pricing or continue with an existing custom quote.
Authorize Remote Assistance
If your issue requires remote access, you'll be asked to explicitly authorize the session before anything begins. You control what's shared and can end an attended session at any time.
Read the full Remote Support Policy.
Work With Your Technician
A technician diagnoses the issue and performs the agreed service within the scope you approved. You'll receive a clear explanation of what was done and any recommended next steps.
Not every issue can be completed remotely
Some technology problems require physical repair, equipment replacement, manufacturer assistance or an internet service provider and cannot be completed remotely. When that's the case, we'll explain why and point you toward the right next step.