Legal
Terms of Service
These Terms of Service ("Terms") govern your use of the TechMax website and remote technology support services ("TechMax," "we," "us"). By using our website or services, you agree to these Terms.
1. Acceptance of Terms
By accessing the TechMax website, submitting a support request, or purchasing a service, you agree to be bound by these Terms and our Privacy Policy.
2. Eligibility
You must be legally able to enter into a binding contract to purchase TechMax services. Services are intended for use by, or on behalf of, individuals and businesses seeking technology support for devices they own or are authorized to manage.
3. Services
TechMax provides remote technology support, including but not limited to computer, software, printer, network, email/browser, performance, and small-business IT assistance, as described on our Services page.
4. Remote Support
Remote sessions require your explicit authorization before they begin, as described in our Remote Support Policy. You may end an attended remote session at any time.
5. Customer Authorization
You represent that you own the device you request support for, or have authority to permit TechMax to access and work on it.
6. Customer Responsibilities
You are responsible for backing up important data before a support session where applicable, providing accurate information about your issue, and following any preparatory guidance we provide.
7. Service Limitations
Not every technology problem can be resolved remotely. Some issues require physical repair, replacement parts, manufacturer service, or ISP assistance, and are outside the scope of remote support.
8. Pricing
Published plan pricing is shown on our Plans page. Custom quotes are provided individually and confirmed by you before any charge is made. All prices are validated on our servers; a browser-supplied amount alone never determines what is charged.
9. Payments
Payments are processed by a third-party payment provider. TechMax does not collect or store your full card details.
10. Custom Quotes
A custom quote reflects a service description and amount discussed with a TechMax representative. You must review and confirm the quote before proceeding to payment.
11. Orders
Each purchase creates an order record with a unique reference number, which you should retain for support, billing, or cancellation requests.
12. Support Plans
Published plans are one-time purchases for the scope of service described at checkout, unless otherwise stated at the time of purchase. TechMax does not enroll customers in automatic renewal.
13. Cancellations
Cancellation requests are handled under our Refund & Cancellation Policy.
14. Refunds
Refund eligibility depends on the circumstances of your order and is described in full in our Refund & Cancellation Policy.
15. Third-Party Software
Support may involve third-party software or remote-connection tools. Use of such software may be subject to the third party's own terms.
16. Third-Party Services
References to third-party products or manufacturers are used only to describe what we can help with and do not imply affiliation, sponsorship, or endorsement.
17. Intellectual Property
The TechMax name, website content, and design are the property of TechMax and may not be copied or used without permission.
18. Acceptable Use
You agree not to misuse our website or services, including submitting fraudulent orders, attempting to access accounts or systems without authorization, or interfering with the operation of our website.
19. Availability
We aim to keep our website and services available but do not guarantee uninterrupted access.
20. No Guarantee of Technical Outcome
TechMax does not guarantee that every technical issue can be fully resolved. We aim to diagnose and address issues professionally, but some problems have limitations beyond our control.
21. Disclaimers
Except as expressly stated, TechMax services are provided on an "as available" basis without warranties of any kind, to the extent permitted by applicable law.
22. Limitation of Liability
To the extent permitted by applicable law, TechMax's liability arising from your use of our services is limited to the amount you paid for the service giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.
23. Indemnification
Where legally appropriate, you agree to indemnify TechMax against claims arising from your misuse of our services or violation of these Terms.
24. Privacy
Our collection and use of personal information is described in our Privacy Policy.
25. Suspension / Termination
We may suspend or decline service in cases of suspected fraud, abuse, non-payment, or violation of these Terms.
26. Changes to Terms
We may update these Terms from time to time. The "Last Updated" date above reflects the most recent revision. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.
27. Contact
Questions about these Terms can be sent through our Contact page.