Count the victims
When it drops, check a phone and a second laptop. All devices: power-cycle the router (30 seconds off). One device: skip the router and go to that computer’s Wi-Fi adapter.
Wi-Fi keeps dropping
If every device drops at once, it is the router or ISP. If only one PC drops, start on that machine. Mixing those two diagnoses wastes an evening.
Name collision
If the router broadcasts the same name on 2.4 GHz and 5 GHz, a roaming client can bounce. For a troubleshooting window, split them (Home-2G / Home-5G) and pin the PC to 5 GHz.
ISP modem combo
On gateway boxes, enable bridge mode if you already have your own router. Double NAT plus Wi-Fi on both boxes is a common drop pattern.
Channel and interference
Microwave ovens, cheap USB 3 hubs, and neighboring apartments on channel 6 will beat a weak 2.4 GHz radio. Move the router off the floor and off the ISP’s default channel if you can.
When to get TechMax involved
If drops continue after a router reboot and a firmware update, a remote session can read adapter logs, power-management settings, and whether a VPN is tearing the session down.
Need this done with you on the line?
Start a LogMeIn Rescue connection with the PIN your TechMax technician provides.
Start support connection