Guides
Basic troubleshooting
Straight steps for the problems we see most: slow Windows PCs, offline printers, Mac Wi-Fi, and dropping networks. If a step asks for a change you are not comfortable with, stop and start a support session.
Windows, Mac, printers, network
Each guide is a sequence, not a dump of tips. Use them before or during a TechMax session.
Windows computer running slow
A practical sequence to diagnose a slow Windows PC: startup apps, storage, updates, and when to get remote help.
Read guideWindows printer shows offline
How to bring an offline Windows printer back: queue, spooler, USB vs Wi-Fi, and when the driver needs a reset.
Read guideMac will not stay on Wi-Fi
Fix a Mac that drops Wi-Fi or will not join: preferred networks, DHCP, wireless diagnostics, and router basics.
Read guideMac printer not printing
Reset the macOS print system, add the printer the right way, and avoid AirPrint mismatches.
Read guideWi-Fi keeps dropping
Separate a router problem from a single-device problem when Wi-Fi drops at home or in a small office.
Read guideWindows unexpected restart or blue screen
What to record after a Windows crash, how to check Reliability Monitor, and when hardware is the likely cause.
Read guideStill stuck?
A technician can take a customer-authorized remote session and finish the diagnosis on your screen.
Start support connection